About Sound Fitness Plymouth

Minimum Membership Term

1. The minimum membership term is three calendar months. Members joining partway through a month are not able to cancel until the end of the calendar month following their three month anniversary with us.

2. Cancellation before the end of the minimum membership period by prior agreement with Sound Fitness may be possible on payment of a £50 early cancellation fee.

3. In case of injury early cancellation without penalty will be permitted on production of a suitable medical certificate.

4. You are entitled to cancel a standing order at any time by contacting your bank. If you cancel your standing order in this manner within your minimum membership period without making alternative arrangements for payment, your details may be passed to a credit collection agency which will pursue you for payment of the remaining minimum fees. This may result in your credit rating being affected.


Block Bookings

5. Block Bookings are non transferrable and are valid for 3 months from the date of purchase. Any unused sessions will not be carried forward. Sound Fitness will automatically renew your Block Bookings based on your previous order when you have 1 session left to use.


Cancellation and Suspension

6. Once the minimum membership period is up you may cancel your membership at any time by giving a minimum of one month's notice. Your membership will end on the last day of the month following the month in which you give notice. Notice may be given by telephone or email. A confirmation of your cancellation will be emailed to you; if you do not receive this within 24 hours of cancellation please contact us.

7. On completion of the minimum membership you may suspend your membership for a period of 1 month or more by notifying us at least five working days before the start of the first month affected, for a maximum of 3 months. Any discounts that applied to your membership will be lost upon suspension.


Payment Terms

8. Membership payments are due in advance by standing order on the first of each month.

9. If you join mid-month you will be charged a pro-rata fee based on the number of days remaining in that month.

10. Payment of Block Bookings is payable in full at time of purchase.


Training Conditions

11. Members on a 1 session per week membership may make up missed classes, as long as paid for membership continues by training more than once in subsequent weeks.

12. If you are injured and unable to train please contact us immediately.

13. You must be 16 years or over to attend a Team Training session.

14. We reserve the right to cancel any session without prior notice. No refunds will be given should a cancellation occur.

15. You may train at any Sound Fitness Limited venue as long as your membership is valid.

16. Training takes place in all weather conditions unless deemed unsafe by Sound Fitness. No refunds will be given should Sound Fitness cancel the session, or should the client decide not to attend due to the weather.

Dispute Policy

17. Any queries or disputes regarding membership or payments must be in writing to Head Office.